Legal and support
Returns
Draft — awaiting business and legal approval. Figures, addresses, registration numbers, retention periods, and return deadlines are placeholders until the operator supplies them.
This draft describes how returns are intended to work. It does not set a deadline or guarantee a refund.
Window and condition
Returns window: To be confirmed by the operator before publication. Eligible condition, restocking, and pickup rules are not defined here.
Refunds
Staff may request a refund. Omfix does not treat a payment as refunded until Pesapal (or the modelled test provider) confirms it. A staff ‘refunded’ click is not a financial reversal.
How to ask
Use Contact or Help, or open aftercare from your account once you are logged in. Response times are not promised in this draft.