Legal and support
Help
Draft — awaiting business and legal approval. Figures, addresses, registration numbers, retention periods, and return deadlines are placeholders until the operator supplies them.
Draft answers for the storefront. They are operational notes, not promises.
Orders and payment
After you confirm checkout, the order waits for payment. Pesapal hosts the live charge when configured. A labelled simulated provider exists only for tests and local work. The bag cannot mark an order paid by itself.
Delivery
Kampala, pickup desks, upcountry, and diaspora options appear at checkout with the fees shown there. Named riders and rain windows are service colour, not a guaranteed SLA in this draft.
Accounts
Buyer sign-in is passwordless: we email a six-digit code. Merchant signup is a separate trader application at /sell: it needs a trading licence and company registration, then stays off the public traders list until the Omfix desk verifies those papers. Production does not echo that code in the API response. Phone OTP and guest checkout are later work.
Staff and aftercare
The staff desk is not a public sign-up. Seats are granted by an Omfix operator against named work emails. If you already have a seat, sign in with that email. Invited colleagues use the invite link they were sent. Buyers open tickets from the Support center after creating a shopper account. Ask Omfix can still hand a conversation to the same queue.
Returns and aftercare
See Returns. Sign up as a buyer first, then open a ticket from the Support center. Staff refund clicks wait for the payment provider.